Earlier Fall Potted Crab

Our recipes are developed by our chef and custom to our boxes. Like a restaurant, we don't list every ingredient: there may be truffle or fruit in places you might not expect. Our coleslaw is dressed with seafood, fruit and chilli; the bulgur contains chicken stock, nut oil, fruit, chilli and smoked seafood; the potato salad is made with nut oil and egg.

For this reason we are unable to cater for allergies and intolerances. If you would love to try our food and have an intolerance, please email chef@lobsterboxcornwall.co.uk and we will do what we can.

Delivered in wool-lined, recyclable packaging with reusable ice packs, keeping everything chilled. Your food stays fresh for 36 hours after delivery, so there's no need to wait in.

Cornwall and London boxes are delivered by our own team. Everywhere else in the UK, boxes travel by DHL Before 12, the most reliable service we've found.

Orders must be placed by 12pm, 48 hours before your delivery date. If a date is missing, we have sold out for that day. You can preorder months in advance.

1. Refund policy

**Fresh food, made for you**

Every Lobster Box is prepared fresh by our chef for your chosen delivery date, from seafood landed by Cornish day boats. Because it's perishable food made to order, we can't accept returns, and the usual 14-day right to cancel online orders doesn't apply to fresh food (Consumer Contracts Regulations 2013). Your rights if something is wrong are explained below, and they aren't affected.

**Changing or cancelling your order** (please confirm)

You can change your delivery date or cancel for a full refund up to **12pm, 48 hours before your delivery date**, the same cut-off as for placing orders. After that, we've bought your seafood and started preparing your box, so we can't offer a refund. We'll always try to help if you get in touch, though.

**If something isn't right**

We want every box to arrive perfect. If anything is missing, damaged, not as described or not up to standard:

1. Email **orders@lobsterboxcornwall.co.uk** within **24 hours of delivery** with your order number and a photo.
2. Keep the food chilled in the meantime.
3. We'll put it right with a replacement, a partial refund or a full refund, depending on what's happened.

This doesn't affect your statutory rights under the Consumer Rights Act 2015.

**Deliveries that can't be completed**

If we can't deliver because the address, postcode or What3Words given at checkout was incorrect or incomplete, or the box couldn't safely be left, we're unable to offer a refund. We'll always try to contact you first, so please give a phone number when you order.

**If we have to cancel**

Very occasionally, rough seas mean the boats can't go out, or something outside our control stops a delivery. If that happens, we'll contact you as soon as we can and offer another date or a full refund. Where an ingredient isn't available, we may swap it for one of equal or better quality and tell you before delivery.

**Our packaging**

You're welcome to return our wool-lined packaging and ice packs to us free of charge so we can reuse them. Just email us and we'll explain how.

**How refunds are paid**

Refunds go back to your original payment method, usually within 5 to 10 working days.